Conscious nutrition made in Chile.
We believe in the honesty of what you put into your body. That is why our supplements combine selected premium ingredients, clear serving sizes, and a profile free of unnecessary additives. Designed to be easily integrated into your daily habits with the peace of mind you deserve.
Every La Ruler shipment leaves our warehouse sealed, inspected, and with an up-to-date expiration date. If you receive something that does not meet our standards, we will resolve it immediately. And if you want to tell us about your experience integrating our products into your routine, we always want to hear from you.
Transparency above all: this document is governed by Law No. 19.496 and Law No. 21.398 for consumer protection in Chile.
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🔒 Regarding the right of withdrawal
As these are ingestible food supplements, the preservation of the quality and safety chain prevents us from re-entering products that have left our facilities into our inventory. For this reason, once the purchase is confirmed, we do not offer refunds for change of mind or incorrect selection.
Any error attributable to our management or packaging defect is 100% covered by our warranty. See the details below.
📦 What happens if my order arrived wrong, incomplete, or with an issue?
We replace, exchange, or refund 100% of your money at no cost to you when:
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We sent you the wrong or an incomplete product.
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The bottle arrived damaged, opened, or with the security seal broken.
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The product shows any alteration or defect in its packaging.
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The expiration date has passed at the time of delivery.
You have 5 calendar days from the moment you receive the order to notify us.
How to proceed to resolve it?
If you purchased the product on a website (or if this is the support channel for your own store), the standard procedure to provide peace of mind to the customer is:
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Take a clear photo: Photograph the expiration date printed on the container/batch and the order number.
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Contact support immediately: Write to our support email (for example, larulerlaruler@gmail.com) and attach the photograph.
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Request an exchange or refund: Indicate whether you prefer an express replacement shipment or a refund.
Your safety is our priority. We will immediately replace the product with a new one or provide a full refund of your money. We cover 100% of both the return and the re-shipment costs through the same logistics operator as your original order, at no additional cost or complication for you.
🤝 La Ruler experience guarantee
Satisfaction and Support Policy
Our formulas are designed to integrate into your daily routine, and we know that consistency is key to any habit. If you consumed the product correctly, consistently, and following the servings indicated on the label, but your usage experience did not meet your expectations, you may contact us to evaluate a refund.
We analyze each request on an individual basis according to our satisfaction policies. To start the evaluation of your case, write to us at larulerlaruler@gmail.com.
💳 How do we refund your money?
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Refund method: The refund is made directly to the same payment method used at the time of purchase.
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Processing times: We process the refund within 3 to 5 business days after your case is approved. The exact time it takes for the transaction to be reflected in your account activity or statement will depend on your bank's or card issuer's policies.
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Discounts and promotions: If you purchased with a promotional code or discount, we will refund the net amount you actually paid.
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Partial returns and shipping: If you return only part of an order and the final recalculated amount falls below the minimum threshold for free shipping, the cost of shipping will be deducted from the refund.
🚚 If your order does not arrive
If it appears as delivered and you do not receive it within the informed timeframes, notify us within the following 10 calendar days. We will open a claim with the logistics operator and, depending on their findings, we will reship the product or refund your money.
Incomplete or incorrectly written addresses are the customer's responsibility: re-shipment in those cases will incur a cost.
🤍 What matters to us
At La Ruler, we believe that trust is built by putting the truth on the table: clear and visible serving sizes on our labels, clean formulations with minimal excipients (which do not exceed 2% and are used solely for technical stability), and, above all, zero false promises or magic solutions.
We designed this way of doing things because we value an honest, safe, and fair relationship with you. We want you to choose to take care of yourself with total peace of mind. If you have any questions about your purchase or our products, write to us directly at larulerlaruler@gmail.com; we are here to listen and talk it over with you.
Effective as of September 2026 · La Ruler · laruler.cl